Política de reembolso


Items can be returned within 7 days of delivery with a restocking fee of 25%. Customer will pay ALL freight charges coming and going. If customer needs to return an order, they need to make all shipping arrangement to get the goods back to us. A RETURN AUTHORIZATION IS ABSOLUTELY REQUIRED IN ORDER TO RETURN ANY GOODS. If an order is returned to us without written authorization, it will be refused. All items must be in original condition and packaging. Once items are received at our warehouse and we approve receipt, only then will your account be credited. Partial returns will not be accepted. Return orders need to be in the same quantity as original order. Items that have been discontinued cannot be returned for any reason whatsoever. 



Since most items in our line are handmade, J&S Italian Imports cannot be responsible for variations in color, minor variations in design, size, shape, weight or to any accessories added to the product in assembly (stones, crystals, pearls etc.). Our customers can be assured that we make every effort possible to control the quality of our products. Packaging coloring may also vary and exact coloring cannot be guaranteed since items may be ordered and different times. J&S Italian Imports will not be held responsible for any claim made regarding variations of coloring of the item or its packaging, or any fees that may arise to remedy any such claims. 



As a registered J&S Italian Imports Favors dealer, proper representation of our product line is required. Although we would like the entire line be posted, we suggest that at least 50 products be displayed on your website. All accounts will be reviewed from time to time to evaluate and to validate keeping an account active. J&S Italian Imports reserves the right to close an account if J&S Italian Imports Favors is not represented in a manner conducive to promoting the product line.