Política de privacidad

DAMAGES 

All claims for damages must be made within 5 days of delivery. No exceptions. We cannot be held responsible for replacements that may or may not make it in time for your client’s events. Under no circumstances will J&S Italian Imports be responsible for any shipping charges other than UPS ground freight that may arise from damages, lost packages, human error or incorrect items that may have shipped by accident. We urge you to place orders within a reasonable time frame to allow for situations that may arise. Please note that a valid damage claim is one where the item is either broken or not functional. All items on website have dimensions and weights listed. Claims for damaged items will require proof of damages in the form of pictures sent to us. NO CLAIM WILL BE PROCESSED WITHOUT FORWARDED PICTURES. J&S Italian Imports deals in many types of materials. Variations in ceramics, porcelains, glass that occur naturally in production of these materials are not considered damages. Refused orders will still be charged freight charges incurred in shipping to destination. Damaged samples can only be issued credit. There are no reships for damaged samples or any item that that is ordered in qty = 2 or less.  

 

All claims for damages should be directed to support@jsitalianimports.com