Return Policy

RETURNS 

Items can be returned within 7 days of delivery with a restocking fee of 25%. Customer will pay ALL freight charges coming and going. If customer needs to return an order, they need to make all shipping arrangement to get the goods back to us. A RETURN AUTHORIZATION IS ABSOLUTELY REQUIRED IN ORDER TO RETURN ANY GOODS. If an order is returned to us without written authorization, it will be refused. All items must be in original condition and packaging. Once items are received at our warehouse and we approve receipt, only then will your account be credited. Partial returns will not be accepted. Return orders need to be in the same quantity as original order. Items that have been discontinued cannot be returned for any reason whatsoever. 

 

DAMAGES 

All claims for damages must be made within 3 days of delivery. No exceptions. We cannot be held responsible for replacements that may or may not make it in time for your client’s events. Under no circumstances will J&S Italian Imports be responsible for any shipping charges other than UPS ground freight that may arise from damages, lost packages, human error or incorrect items that may have shipped by accident. We urge you to place orders within a reasonable time frame to allow for situations that may arise. Please note that a valid damage claim is one where the item is either broken or not functional. All items on website have dimensions and weights listed. Claims for damaged items will require proof of damages in the form of pictures sent to us. NO CLAIM WILL BE PROCESSED WITHOUT FORWARDED PICTURES. J&S Italian Imports deals in many types of materials. Variations in ceramics, porcelains, glass that occur naturally in production of these materials are not considered damages. Refused orders will still be charged freight charges incurred in shipping to destination. Damaged samples can only be issued credit. There are no reships for damaged samples or any item that that is ordered in qty = 2 or less.  

All claims for damages should be directed to santo1@jsitalianimports.com 

VARIATIONS 

Since most items in our line are handmade, J&S Italian Imports cannot be responsible for variations in color, minor variations in design, size, shape, weight or to any accessories added to the product in assembly (stones, crystals, pearls etc.). Our customers can be assured that we make every effort possible to control the quality of our products. Packaging coloring may also vary and exact coloring cannot be guaranteed since items may be ordered and different times. J&S Italian Imports will not be held responsible for any claim made regarding variations of coloring of the item or its packaging, or any fees that may arise to remedy any such claims.

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